Privacy Policy

This website, managerlab.net, is operated by MANAGERLAB OÜ. We are the data controller for the personal data described in this policy.

This policy explains what we collect, why, and what rights you have under the EU General Data Protection Regulation (GDPR).

• Contact form. When you use our contact form, we collect your name, email address, the subject, and your message.
• Emails. When you email us directly, we collect your email address and anything you choose to include.
• Client information. If you become a client, we also collect your billing details, the information needed to deliver our services, and the account access details you share with us.
• Technical data. Our server automatically records basic technical information when you visit, such as your IP address, browser type, and the pages requested. This is used for security and to keep the site running.

We do not collect payment card details. Card payments are handled entirely by Wise (see section 4).

• Replying to your inquiry and reviewing whether we can work together: steps taken at your request before entering a contract (GDPR Art. 6(1)(b)).
• Delivering our services to clients: performance of a contract (GDPR Art. 6(1)(b)).
• Invoicing and keeping accounting records: legal obligation (GDPR Art. 6(1)(c)).
• Replying to general emails: our legitimate interest in responding to people who contact us (GDPR Art. 6(1)(f)).
• Website security and operation: our legitimate interest in keeping the site secure and functional (GDPR Art. 6(1)(f)).

We do not sell your data. We do not use it for automated decision-making or profiling. We do not add you to any mailing list without your explicit agreement.

We only share data with service providers we need to run the website and our business:

• Hostinger: website hosting. Our server is located in Germany (EU).
• Google: email (Google Workspace) and file sharing with clients (Google Drive).
• Notion and Trello: project workspaces for clients, where used.
• Wise: invoicing and payments. Wise processes payment data under its own privacy policy.

Some of these providers may process data outside the EU, for example in the United States. Where this happens, the transfer is protected by recognised safeguards, such as the EU-US Data Privacy Framework or Standard Contractual Clauses approved by the European Commission.

We may also disclose data where required by law.

Under the GDPR, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate data.
• Request deletion of your data.
• Restrict or object to how we process it.
• Receive your data in a portable format.

To exercise any of these rights, email hello@managerlab.net. We respond within one month.

You also have the right to lodge a complaint with a supervisory authority. In Estonia, that is the Data Protection Inspectorate (Andmekaitse Inspektsioon, www.aki.ee). You can also contact the data protection authority in the EU country where you live.